Delivery & Returns
The delivery of the sub “ special pal Gardelli” within the UK is already calculated in your monthly subscriptions, ( for 250ml coffee) via Royal Mail Tracked 2nd Class.
How we work
We want the coffee to arrive with you as fresh as possible. With that in mind, we process our orders every month, giving Gardelli enough time to roast all the beans in the most carefully way possibles and we directly dispatch the beans into our hub in the UK and process with national and international orders.
We stop collecting all the orders for our “ special pal sub” the 25th of each month, this to give enough time to Gardelli and us to roast your beans.
We deliver the freshly roasted coffee to the UK within 10 days ( sometimes 12 depends of external factors )
The orders will be dispatched the day the coffee arrives in the UK.
Usually within 10 days from the 25th of each month, when we finish to collect all the orders, wait for the coffee to reach the UK, prepare them up and dispatch directly to you. Sometimes, due to delivery or roasting delays, could be a couple of days later.
We stop collecting the monthly subscriptions the 25th of each month and start getting orders of the new sub from the 26th, in this way of operate, we can guarantee the same lotto for all the clients, super fresh quality coffee even if the order has been submitted in different days in that particular month.
We basically will roast all the coffee once a month and dispatch to everyone the same day, to be sure everyone get the same quality and the same high quality grade specialty coffee.
Coffeextraction lead time
- After we collect all the orders, Gardelli will start roasting your beans and they will be dispatched to us within 10 days.
- As soon as it arrives in our hub in London, your order it will be prepared and dispatched on the next working day.
- Working days are Mon – Sunday’s
Postal company lead times
- Royal Mail 1st Class 1-2 days delivery aim
- Royal Mail 2nd Class 2-3 days delivery aim
- Parcel Force – Next Working day delivery (Mon to Fri only)
We use mainly Royal Mail but we can use different suppliers time to time.
Items will be posted to the shipping address received during the checkout process.
Over 250gr coffee shipping charges:
- Parcels up to 1kg will be sent via Royal Mail and the price will be calculated during checkout.
- Parcels over 3kg are sometimes sent via Parcel Force. (Contact us if you require confirmation)
International postage is calculated at checkout
On occasion we may include a free sample from one of our friends in your delivery as a little present. The free samples are often food or other type of coffees or Coffeextraction promotional items and may contain certain allergens. Please let us know by adding a note to your order if you do not wish to receive free samples.
Damaged or Incorrect orders
If for any reason your order is incorrect or damaged then Coffeextraction by Hive will offer a replacement or refund policy, please contact us to arrange the return of the goods.
We have a refund policy of 14 days.
Change of mind
If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Please allow 14 working days for this process.
All shipping back to Coffeextraction is to be paid for by the customer. We recommend that your carrier provides you with ‘proof of delivery’ as Coffeextraction cannot be held responsible for goods lost or damaged in transit.
we won’t refund you if you didn’t read our terms and conditions and you aspect your coffee to be dispatched to you immediately after you have purchased it. This is is not possible for micro lots speciality production.